g111 Terms and Conditions

General Provisions

These terms and conditions ("Terms") form a legal agreement governing the use of the g111 platform and its associated services. By accessing the g111 website, creating an account, or using any gaming service, you fully accept these Terms.

g111 is an online casino and sports betting platform operated with the aim of providing entertainment to users in Bangladesh. This platform uses SSL encryption technology and follows fair play principles.

These Terms may be updated at any time. Continued use of the platform after any changes will be considered acceptance of the revised Terms. We therefore recommend visiting this page regularly.

Eligibility and Age Requirement

To use g111's services, you must meet the following conditions:

• You must be at least 21 years of age or older.
• You must not reside in any jurisdiction where online gaming is completely prohibited.
• You may only have one active account in your name.
• You must provide true and accurate personal information.
• You must not be in any mental or physical condition that impairs sound decision-making.

g111 reserves the right to verify age at any time. Withdrawals from an account may be put on hold until verification is complete. Use of this platform by minors is strictly prohibited and no exceptions will be made.

Account Registration and Security

3.1 Registration Process

To open an account at g111, you must provide accurate and complete information. Providing false information may result in account closure and forfeiture of any associated balance.

3.2 Login Credential Security

It is your responsibility to keep your username and password completely confidential. g111 will never ask for your password via email or chat. Sharing login details with others is strictly prohibited.

• If you suspect unauthorised access, contact [email protected] immediately.
• Use a strong password combining numbers, letters, and special characters.
• Always log out after using a public computer or network.

3.3 Identity Verification

g111 may request identity verification documents at any time in the interest of secure operations. This may include a national ID card, passport, or other government-issued documents.

Deposits and Withdrawals

4.1 Accepted Payment Methods

g111 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).

4.2 Deposit Limits

• Minimum deposit: ৳100 per method.
• Deposits are generally credited to the account instantly.
• The correct reference number must be used when making a deposit.

4.3 Withdrawal Rules

• Minimum withdrawal: ৳500.
• Processing time: Generally completed within 1 hour.
• Withdrawals must be made using the same method used for the original deposit.
• Withdrawals may be delayed until identity verification is completed.
• Wagering requirements must be met before bonus funds can be withdrawn.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200.
• Deposit ৳14,000 or more → Bonus ৳8,000 → Total balance ৳22,000.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager 20 times the bonus amount (on the bonus amount only, not on deposit + bonus).

Example: ৳1,200 bonus × 20 = bonus winnings become withdrawable after ৳24,000 in wagers.

5.3 General Bonus Terms

• Each player may receive the welcome bonus only once.
• Bonus funds cannot be transferred to another account.
• g111 reserves the right to cancel a bonus if fraud is suspected.
• Any attempt to claim bonuses from multiple accounts will result in closure of all accounts involved.
• VIP members receive their cashback benefits under separate terms and conditions.

Gaming Rules

6.1 Fair Play

All games offered on g111 are operated using Random Number Generator (RNG) technology, which ensures impartial outcomes. Game results are not predetermined and each round is independent.

6.2 Technical Errors

If a technical error causes the outcome of a game to be uncertain, that round will be considered void and the wager amount will be refunded. g111 is not obligated to pay out abnormally large winnings resulting from a technical error.

6.3 Sports Betting

• All market rules are detailed on the relevant game page.
• If an event is cancelled, the wager amount will be refunded.
• If your connection is lost during live betting, contact support to check the status of your bet.

Prohibited Activities

The following activities are strictly prohibited on the g111 platform:

• Creating or operating multiple accounts.
• Using artificial means to meet bonus conditions (bonus abuse).
• Playing games using software bots, scripts, or automation tools.
• Using a VPN or proxy to access the platform from a prohibited jurisdiction.
• Attempting to access another user's account.
• Using the platform for money laundering or illegal financial transactions.
• Representing yourself as a g111 representative.
• Attempting to compromise the security of the platform.

If any of the above activities are detected, the relevant account will be closed and the balance may be forfeited. The relevant authorities will be notified if necessary.

Account Suspension and Closure

8.1 Closure by g111

g111 may suspend or close an account without notice in the following circumstances:

• Violation of any provision of the Terms.
• Suspicion of fraud or dishonest activity.
• Failure to complete identity verification.
• Extended period of inactivity.

8.2 Closure by the User

You may request closure of your account at any time. As part of responsible gaming, you may also set limits or take a temporary break. To learn more, visit our Responsible Gaming page.

Limitation of Liability

g111 is not responsible for:

• Losses in games or bets due to internet connection disruptions.
• Losses caused by issues with the user's own device.
• Delays or errors from third-party payment gateways.
• Losses resulting from the user's account credentials being disclosed to others.
• Temporary service interruptions due to unexpected technical disruptions.

g111 always strives to maintain a safe and reliable environment, however no service can guarantee complete uninterrupted availability.

Privacy and Data Protection

g111 treats the protection of your personal information as its highest priority. All data is stored and transmitted using SSL encryption. Your information is never sold to any third party.

For detailed information on how data is collected, used, and protected, please read our Privacy Policy page.

• Documents submitted for identity verification are stored securely.
• Financial transaction data is kept in encrypted form.
• Cookie usage is limited and intended to improve the user experience.

Service Changes

g111 reserves the right to modify, suspend, or discontinue any part of the service at any time. This includes:

• Adding new games or removing existing ones.
• Modifying the bonus structure or its conditions.
• Updating the list of payment methods.
• Improving the design or functionality of the platform.

For significant changes, g111 will attempt to provide notice via registered email or on the platform. However, this is not mandatory.

Contact & Complaints

Use the following channels to contact g111:

• Live Chat: Available 24/7, in both Bengali and English.
• Email: [email protected]

12.1 Complaint Process

If you have a complaint about any matter, please first let us know via live chat. If it is not resolved immediately, write the details by email. g111's support team will review your complaint and take steps to resolve it as soon as possible.

12.2 Applicable Law

Any dispute related to these terms and conditions will first be attempted to be settled through discussion. g111 is committed to operating a fair and transparent platform.