Privacy & Data Protection

Your Privacy Is Our Responsibility

Your personal information is kept with the highest level of security at g111. Read this policy to learn what information we collect, how we use it, and what your rights are.

1

Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the g111 platform. When you use g111's website, app, or related services, you are considered to have agreed to the terms of this Policy.

g111 is committed to providing players in Bangladesh with a safe, transparent, and responsible online entertainment environment. Ensuring the protection of your personal information is our priority, and this Policy is the written form of that commitment.

Important: This Policy may be updated at any time. If changes are made, we will post a notice on the platform. Please check this page regularly.
2

Information We Collect

g111 collects only the information necessary to operate its services. The categories of information collected are described below:

2.1 Registration & Identity Information

  • Full name and date of birth (for age verification — minimum 21 years)
  • Email address and mobile number
  • National ID or passport number (if required for KYC verification)
  • Residential address

2.2 Financial Information

  • bKash, Nagad, Rocket, or Upay account number (for transactions)
  • Bank account details (where applicable)
  • Deposit and withdrawal history

We do not collect any card numbers or banking PINs. All financial transactions are completed directly through the relevant payment gateway.

2.3 Technical & Usage Information

  • IP address and device type
  • Browser and operating system information
  • Site access time, session duration, and page visit history
  • Gaming activity logs (bets, wins, losses)
  • Cookie and local storage data
3

Purpose of Using Information

g111 uses the collected information for the following purposes:

Account Management: To handle registration, login, identity verification, and account security.
Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Fraud Prevention: To detect suspicious activity and maintain platform security.
Customer Support: To provide assistance via 24/7 live chat or email ([email protected]).
Service Improvement: To conduct analysis for improving platform performance, gaming experience, and user interface.
Communication: To send important policy updates, security alerts, or account-related notifications.
Responsible Gaming: To identify excessive gaming patterns and provide support when needed.
4

Sharing Information with Third Parties

g111 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Partners

The minimum necessary information is shared with trusted partners for payment processing, technology infrastructure, and analytics services. These partners may only use the information to carry out their specific services and may not disclose it to third parties.

4.2 Legal Obligations

Information may be provided under a lawful directive from authorities under applicable laws or regulations of Bangladesh. In such cases, we will only provide the information that is legally required.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, we will properly notify users before any such change.

Commitment: g111 will never sell or rent your information to marketing companies, advertisers, or unrelated third parties.
5

Cookies & Tracking Technologies

The g111 website uses cookies to operate smoothly and to improve your browsing experience.

5.1 Types of Cookies

  • Essential Cookies: To maintain login sessions and ensure security.
  • Functional Cookies: To remember language preferences and personal settings.
  • Analytics Cookies: Used to analyze traffic patterns and improve services.

5.2 Cookie Control

You can disable cookies through your browser settings. Please note, however, that disabling certain essential cookies may limit some platform features.

6

Data Security Measures

g111 follows industry-standard technologies and practices to protect your information:

SSL Encryption

All data transfers are secured with SSL/TLS technology, which keeps information safe from third parties.

Access Control

Only authorized personnel can access user information, and their activities are monitored.

Secure Storage

Sensitive information is stored in encrypted form and regular backups are taken.

Security Monitoring

An automated 24/7 monitoring system is in place to detect suspicious activity in the system.

While we take the highest security measures, 100% security on the internet cannot be guaranteed. In the event of a data breach, we will notify affected users as quickly as possible.

7

Data Retention Period

g111 retains your information only for as long as necessary:

  • Active account data: for as long as the account remains active.
  • After account closure: for a specified period as required by legal and regulatory obligations.
  • Financial transaction records: as directed by applicable law.
  • Customer support communication logs: for a limited period after the issue is resolved.

Once the designated period has passed, information is securely deleted or anonymized.

8

Your Rights

Every user of g111 has the following rights over their personal information:

Right to Access: The right to know what information we hold about you and to receive a copy.
Right to Correction: The right to correct inaccurate or incomplete information. This can be done through account settings or by contacting our support team.
Right to Deletion: The right to request deletion of your information under certain circumstances (exceptions apply for legal obligations).
Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
Right to Object: The right to object to marketing messages or profiling.
To exercise these rights, contact us at [email protected] or use the 24/7 live chat. We will process your request as quickly as possible.
9

Protection of Minors

g111's services are for people aged 21 and above only. We do not knowingly collect information from minors or allow them to operate accounts.

Age is verified at the time of registration, and if any account is found to belong to a minor, it is immediately closed and the associated information is deleted.

If a parent or guardian believes their child has inappropriately created an account, please contact [email protected] immediately.

10

Policy Changes & Updates

g111 reserves the right to review and update this Privacy Policy as needed. For significant changes:

  • A clear notice will be displayed on the platform.
  • Registered users will be informed by email.
  • The date of the change will be noted on this page.

Continued use of the platform after changes are made will be considered acceptance of the new policy. If you do not agree with the changes, you may close your account and request deletion of the associated information.

11

Contact & Complaints

For any questions, comments, or complaints regarding this Privacy Policy, please contact us:

Live Chat: 24/7 support available in Bengali and English.

We treat all privacy-related requests with the utmost importance. After receiving your complaint or request, we will get in touch and work toward a resolution.

For more details, please see our Terms & Conditions and Responsible Gaming pages.